VINGO← Back to VINGOPrivacy Policy
Effective: 30 October 2026
सरल सारांश: हम सेवा चलाने, भुगतान सुरक्षित रखने और बातचीत उपलब्ध कराने के लिए जरूरी जानकारी इस्तेमाल करते हैं। हम आपका व्यक्तिगत डेटा बेचते नहीं हैं। अपने डेटा से जुड़े अनुरोध के लिए hello@vingo.chat पर लिखें।
1. Scope
This policy explains how VINGO (the “Service”, “we”, “us”) handles personal data when you use our website, mobile web experience, paid chat, support, or related features. VINGO is intended only for people aged 18 or older.
2. Data we collect
- Account data: phone number, OTP verification status, account identifier and language preference.
- Payment and wallet data: recharge amount, transaction/order/payment identifiers, status, balance and billing ledger. Card, UPI or bank credentials are handled by the payment provider and are not stored by VINGO.
- Conversation data: messages, selected companion, timestamps, chat-session and paid-minute records.
- Device and security data: IP address, browser/user-agent, authentication events, error logs and fraud-prevention signals.
- Support data: messages and documents you voluntarily send when requesting help, a refund or a privacy action.
3. Why we use it
- create and secure your account;
- deliver AI companion conversations and maintain conversation context;
- process recharges, enforce paid minutes, prevent bypasses and issue receipts or refunds;
- detect abuse, fraud and security incidents;
- provide support, comply with law and improve reliability;
- send service messages. Marketing messages, if introduced, will use a separate lawful choice where required.
4. AI conversations
Companions on VINGO are fictional AI systems, not real people. Messages may be processed by an AI model provider to generate replies. Do not share passwords, OTPs, payment credentials, government IDs, precise financial details, medical records or other highly sensitive information in chat.
5. Who receives data
We may share only the information needed with service providers that support VINGO, such as cloud hosting/database providers, SMS/OTP providers, payment processors, AI model providers, analytics/security tools and professional advisers. We may also disclose information when required by law, to protect users, or as part of a lawful business transfer. We do not sell personal data.
6. Storage, retention and transfers
We keep data only for as long as needed for the purposes above, including account operation, transaction reconciliation, fraud prevention, disputes and legal obligations. Retention periods vary by data type. Service providers may process data in India or other countries subject to applicable safeguards and legal restrictions.
7. Security
We use access controls, server-side authorization, signed sessions, payment-signature verification and other reasonable safeguards. No online system is completely secure; please protect your device and never share OTPs, passwords or private control credentials.
8. Your choices and rights
Subject to applicable law, you may ask to access information about our processing, correct or erase eligible personal data, withdraw consent, nominate another person where applicable, or raise a grievance. Withdrawal does not affect processing already lawfully completed and may prevent us from providing features that require that data.
9. Cookies
We use essential cookies or similar storage for secure login, session continuity, language and product operation. Any non-essential analytics or advertising technology will be described and offered with the controls required by applicable law before use.
10. Changes
We may update this policy as the Service or law changes. We will post the revised date and provide additional notice where a material change requires it.